Customer Owned Banking Code of Practice

Code of Practice

Customer Owned Banking Code Of Practice Our 10 Key Promises to you:

We will be fair and ethical in our dealings with you
We will focus on our customers
We will give you clear information about our products and services
We will be responsible lenders
We will deliver high customer service and standards
We will deal fairly with any complaints
We will recognise customer rights as owners
We will comply with our legal and industry obligations
We will recognise our impact on the wider community
We will support and promote this Code of Practice
A copy of the Code of Practice may be obtained here from the COBA website.